Even functions are always positive
Conflict management: 5 facts that show that conflicts also have positive properties
We encounter conflicts every day - regardless of whether it is a quarrel, a dispute, an exchange of words or a misunderstanding, conflicts can never be completely avoided in both private and professional life. And also if the word conflict For most people, once it has a negative connotation, the disagreements also have positive sides. Right conflict management is the magic word here - because those who master the art of correctly dealing with conflicts can not only emerge stronger, but also bring with them important know-how for management positions. In this blog article we will help you to recognize the positive sides of conflicts and show you why conflict management plays such a big role.
What actually is a conflict?
Each of us has it and each of us has had experiences with them: We are talking about conflicts. A conflict always arises when two or more people disagree. It doesn't always have to be factual. The feelings of those involved also play a major role, so that it is not uncommon for mutual attempts to influence one another. In today's society in particular, great importance is attached to individuality and freedom of expression. So it's no wonder that conflicts occur frequently in everyday life and cannot be avoided.
The classic among conflicts is the famous "argument on the garden fence". Regardless of whether the dog is barking, the snow is not properly cleared or the driveway has been parked again - there are reasons for friction wherever people live together in a confined space. Almost half of Germans have already had neighborhood disputes. Some may still remember Stefan Raab's song "Maschendrahtzaun", in which a neighborhood dispute over a crackling pea bush and the fence in question even made it to the top of the charts in 1999. (If you have a catchy tune, you're welcome;)).
Incidentally, a conflict does not mean that only one party is right. On the contrary, in many conflicts several parties are right. And that is exactly what is difficult about a conflict. Finding a solution is not always easy and requires a lot of tact. Good conflict management is therefore very important in order to be able to resolve conflicts constructively. In the ideal case, even positive experiences can be gained from conflicts and enrich the cooperation of those involved in the future. In the following, we will therefore show you five examples of how you can also see a conflict positively. You will see: With the right perspective, you can also draw positives from conflict situations and emerge stronger from them.
Conflict Management: This is why conflict is good for you.
A conflict makes differences clear.
How boring it would be if we were all the same and had the same opinions. Different opinions and views make a society varied and colorful. In the event of a conflict, these different opinions become clear and come to light. This means that the different parties only know about their different views, which in turn forms the basis for a search for a solution. Far too often it is the case that conflicts are not addressed for a long time and at some point come to light with a bang. It is not uncommon for the fronts of those involved to harden to such an extent that a conflict resolution is very difficult or no longer possible.
If there is a conflict, the parties involved then have to decide whether they want to resolve the conflict or rather go their separate ways. Most then try to eliminate the differences and resolve the conflict. If they succeed in doing this, the cooperation is usually even more harmonious than before.
A conflict can ensure unity.
Anyone who wants to get conflicts out of the way cannot avoid recognizing the different opinions and actively dealing with them. In the best case scenario, this not only gets the conflict out of the way, but at the same time helps to restore the similarities between those involved or an entire group. Conflict management therefore also has the potential to strengthen group cohesion and group unity.
A conflict can preserve the existing.
Humans are creatures of habits. It is in our nature that changes in our life scare us first. In some people, conflict can create aggression against the change or the person seeking it. In conflicts it is possible to take action against such unnecessary and unwanted changes by fighting back and thus restore stability and the tried and tested, for example in a group.
A conflict can bring about change.
However, it does not always make sense to preserve what is already there. Because if the environment changes, paradigm shifts may be necessary. If you stick to the tried and tested, you will quickly lose touch. Through active discussions and attempts to convince the other party of your own opinion, necessary innovations can become clear. In conflicts, changes can be brought about, so that the chances of survival of all those involved increase.
A conflict can develop into complexity.
By working out differences as well as diverse and diverse elements of the arguments and the relationships between the participants, complexity can be developed. The participants deal with the most diverse components of a conflict. In this way, positive conclusions can be drawn from a conflict and a solution can be brought about.
What is conflict management and why is it important?
In our five examples you have seen that conflicts by no means always have to be negative. However, in order to benefit from the described positive aspects of a conflict, it is extremely important to learn how to deal with conflicts correctly. And this is where conflict management comes into play.
The aim of conflict management is to use targeted measures to prevent an existing conflict from escalating or spreading. A good conflict manager can analyze himself and the relationships between people around him, understand them and deal with them accordingly. In this way, conflicts can be analyzed and suitable conflict solutions found.
Conflict Management - A Task for Managers
For managers in particular, it is essential that they master conflict management. The earlier conflicts are recognized and suitable solutions found, the more harmonious the teamwork usually runs. If, however, conflicts seething underground, the failure of a team is almost inevitable. The mood becomes bad, the work results unsatisfactory and, in the worst case, dismissals can occur.
For the manager, good conflict management also means having to endure the emotions of different team members and, if in doubt, also making unpopular decisions. Sure, nobody likes to make themselves unpopular - and yet, as a boss, sometimes you can't avoid it. Open communication with all members of the team is important here.
Conflicts can be resolved in different ways.
The possible solutions with which a conflict can be resolved are just as diverse as the conflicts themselves. In general, a distinction is made between six basic patterns that can contribute to conflict resolution: flight, annihilation, submission, delegation, compromise and consensus. These basic patterns are to be understood in ascending order: that is, at the very bottom, least developed, is the flight, while the consensus is at the top.
Conflicts arise with the basic pattern Escape either avoided or ignored when they arise. Those involved flee the conflict, for example out of fear or desperation not to survive the conflict. One step further up is the so-called destruction. This basic pattern aims to destroy the opponent. A classic example of this is bullying. The third level is the submissionwhere one party submits to the other and adopts their opinion - regardless of their own, so that a temporary conflict resolution is possible.
The fourth basic pattern, the delegation, a third person is involved to help resolve the conflict. This mediates between the parties involved and ideally leads them to an accepted solution. Compromise are already at a very sophisticated solution level. Here the parties involved come to an agreement on large parts of a conflict and thus find a solution. The consensus is practically the premier class of conflict management. Consensus is an opinion that can be accepted by all concerned without contradiction. In this way you achieve the highest level of satisfaction among all those involved and the conflict has been eliminated.
Conflict Management: The online course to learn by yourself
As you can see, conflict is not always a negative thing. On the contrary: if properly managed, they can even be transformed into something positive and enrich collaboration in a team.
Investing in your conflict management skills is definitely worthwhile. Especially if you work in a management position or intend to do so in the future. Because resolving conflicts is one of the main tasks of managers. But knowledge of conflict management in both professional and private life can also help you in this way. Last but not least, they are also a welcome soft skill for recruiters.
So, invest in your future now and learn more about conflict management. With our online conflict management course, you can train yourself flexibly when and where it suits you. For only 50 € you have six months to raise your skills to a new level.
You can learn that in our conflict management online course
- What is a conflict?
- What are the causes and what is the point of conflicts?
- Are conflicts in institutions a sign of weak leadership?
- Why do you need conflict management?
- Are there general models for resolving conflicts?
- When is a compromise and when is consensus the best conflict resolution?
It is best to register directly and learn the important soft skill conflict management!
Are you interested in this course? Then just give the discount codeBlograbatt2019 when ordering. You will then receive a 10 percent discount on this course.
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