Why is my gmail sending to itself

Gmail Not Working: How to Fix Problems

Do you also have a Gmail address? You need it, among other things, to log into the Google Play Store, but you can also use it to send and receive e-mails and log in to Google services such as Drive & Co. We'll tell you what you can do if things don't work as usual.

With around 14 percent market share, Google with its Gmail addresses is lagging behind large providers such as GMX and Web.de in terms of actual use, but creating a Gmail address is basically mandatory for Android users. After all, it is not only used for logging into the Play Store, but also for other Google services that you can personalize with the address. You will also receive a lot of free cloud storage with your registration. It is therefore all the more important that access to your email address and synchronization on your devices work smoothly.

Gmail doesn't work: First check the status overview

It doesn't always have to be your doing if your Gmail account doesn't work as usual. So first check whether there is a general problem with one or more of the Google services by going to the "G Suite Status Dashboard". Here you get an overview of which Google services such as Gmail, Calendar, Drive or Google Docs have not been or were not available as usual in the last few days. A red circle means that a service is or was not available at a certain point in time. In this case, you often have to wait for Google to solve the problem. However, if the circle on Gmail & Co. is green, the problem is probably elsewhere.

One of the most common problems: You forgot (or changed) your password

If Gmail isn't working as usual, it could also be because of a recently changed password. So if you can't log in as usual and keep asking you to enter your password, it may have been changed recently - or you have simply forgotten it. Check carefully that you are case-sensitive and that the Caps Lock key is inadvertently activated for uppercase letters.

If none of this helps, you can click on "Forgot your password?" Click or tap to try out the password recovery options. If this also fails, we will tell you elsewhere how you can restore your password without knowing the security question.

It just doesn't work on a certain device: Set up the Gmail account again

If you are sure that you have entered your password correctly or you can not even get to the password query, you should set up your Gmail account on your smartphone again. We recommend this procedure in particular if the problems only occur on a certain device and there are difficulties such as e-mails received twice, strange error messages or other problems.

Switch to "Settings |" on your Android device (here: Android 8 Oreo) Cloud and accounts (under Android 9 Pie: “Accounts and backup”) | Accounts ”and select the Gmail account you are interested in. After tapping the account, tap “Remove Account” to delete it from this device. Then switch back to the menu mentioned and select "Add account" at the bottom of the screen. Now enter your Gmail credentials to set up the account on the device.

In the Android settings you can manage your Gmail account, among other things.

Photo: In-house creation: Pixabay (Pexels) / Samsung

Increased security level: If two-factor authentication causes difficulties

The so-called two-factor authentication is intended to protect your Google account from unauthorized access. The background to this security function is that you have to enter an additional verification code on a previously unknown device before you can use Gmail. However, it can happen that the SMS with the verification code simply does not arrive. In this case, first make sure that you are connected to the cellular network and not just the WiFi.

If that doesn't help, you can also download the Google Authenticator app for Android or iOS to verify a new device. Elsewhere, we'll tell you in detail how to set up and use two-factor authentication.

No account synchronization: These other approaches are available

It can also happen that the so-called account synchronization fails. The background to this is that your personal Gmail data such as emails, but also calendar entries and contact details are usually automatically synchronized with the Google servers. Try the following steps to troubleshoot syncing issues:

  • Gmail update: Is your app up to date? Visit the Google Play Store (or the App Store on iPhone) and see if there are any updates for the application. Always download the latest updates to keep your Google services up to date.
  • Activate synchronization: It can also happen that the Gmail sync has been turned off for whatever reason. To do this, go to the Gmail app and tap the menu in the top left. Then select “Settings |” at the bottom [Your account] ”and make sure that“ Synchronize Gmail ”is ticked under“ Data usage ”.
  • Clear Gmail app data: Your Gmail app data may be mixed up. First call "Settings | Apps | Gmail | Memory | Empty cache ”as well as“ Clear data ”in the same menu to re-synchronize your mail account.
  • Reset the device: Sometimes a device reset works wonders - especially if the last restart was a long time ago.
  • Check data connection: As already mentioned above, SMS messages do not arrive with a pure WiFi connection. The same applies if your device is in flight mode: Then no more data arrives at all. If necessary, deactivate the offline mode (unless you are currently sitting in an airplane) in order to remedy connection problems.

If none of that helps and you don't feel like using Gmail anymore, we'll tell you here how to completely unsubscribe from Google mail services.

Video: YouTube / Simon

Summary

  • If your Gmail account has stopped working, first check the Google status page to see if there are any problems with any of the services.
  • If you have recently changed your password or if you no longer remember it, use the “Forgot your password?” Function.
  • If that doesn't help, you should try to set up your Gmail account on your smartphone again.
  • If you have problems with two-factor authentication, you should make sure there is sufficient network reception or use the Google Authenticator app.
  • You can reactivate Gmail synchronization with an app update or by clearing the cache.

Did the tips mentioned here help you? In the end, what was the reason that you had problems with your Gmail account? We look forward to your comment.